Drupal Support

Ixis have provided a solution to the support of Drupal powered sites for over 7 years with clients ranging from start-up businesses, large commercial enterprises and international charities.

Businesses who don't have technical support staff can sometimes worry if they have invested time and money in open source software. However, your site or application can be hosted with us on our managed hosting platform, or on your existing server(s).

All support agreements require an initial health check of your site and server to ensure it is running smoothly. This process will usually require access to your server and website.

Our support engineers will provide assistance with:

• Updating of Drupal contributed modules - including security fixes.
• Answering queries about content and site administration.
• Monitoring of Drupal core security updates (this is included with our Drupal managed hosting platform).
• Assisting with contributed module selection and evaluation.
• Web and MySQL server optimisation for performance.
• Installation and configuration of new modules.
• Minor HTML/CSS theme changes to an existing template.

The support package guarantees a response within 4 hours from our Drupal experts by email, or telephone (within UK office hours).