Ixis have provided a solution to the support of Drupal powered sites for almost 10 years with clients ranging from start-up businesses, large commercial enterprises and international charities.
Businesses who don't have technical support staff can sometimes worry if they have invested time and money in open source software. However, your site or application can be hosted with us on our managed hosting platform, or on your existing server(s). All Drupal support retainers require an initial health check of your site and server to ensure it is running smoothly. This process will usually require access to your server and website.
Once a support retainer is in place, you can be assured that we won't let you down. We can respond to critical issues as well as implementing the "nice to haves."
Real People - Real Time Responses
We pride ourselves on our support systems, utilising the Open Atrium support platform. You can log tickets, prioritising them and assigning to your dedicated support team. Our office based full time staff respond within your Service Level Agreement timescales and if you are really worried, you can always pick up the phone.
"Ixis provide invaluable support to our suite of websites. They have proven to have the knowledge and skills to produce great looking and working websites no matter the size of the project. Their support is bar none one of the best I have encountered and I would gladly recommend Ixis and their services to anyone."
British Council - Martin Heinenberg – Language and Media Coordinator Global English
"Ixis give us peace of mind with the quality of the web support they provide to us. Their excellent technical knowledge has optimised our website to respond to hundreds of students accessing their exam results within the same 30 second period! And as a bonus, Ixis staff are lovely people to work with."
Actuarial Profession – Elizabeth Kerr - IT Procurement Manager