Drupal Hosting SLA
Ixis utilise some of the most highly regarded providers in the hosting industry to provide a strong service level agreement.
Our providers all have a 100% network uptime SLA, with physical hardware also having a minimum one hour replacement guarantee. We use virtualisation for the majority of setups reducing reliance on any single piece of hardware, and greatly reducing failover time.
High availability SLAs
A 99.9% uptime SLA roughly equates to 45 minutes down per month whereas a 99.99% SLA equates to just over 4 minutes of potential downtime per month.
For some sites, such as those which may turnover several thousand pounds per hour we need to ensure redundancy at every point in the architecture.
We can ensure there is no single point of failure, from failover firewalls & load balancers through to multiple and redundant front end web servers and back end database servers.
By using reputable companies such as Rackspace coupled with our Drupal specific expertise we ensure your sites both perform well and have high uptime with us being a single point of contact.